360. The company should give full and detailed answers to any reasonable queries raised or requests made by shareholders or other stakeholders. A denial of a request or query should be well founded and based on the provisions of the law or best practice.

361. When a shareholder or a stakeholder and the company have no dispute over the essence of their obligations, but disagree on the procedure for and time, manner and other conditions of performance of the obligations, the parties should resolve the dispute amicably , quickly and inexpensively.

362. The CCR Committee should-
(a) be composed of independent non-executive directors, a representative of critical stakeholders and a representative of minority shareholders who are appointed for their experience, integrity, competence and effectiveness in corporate conflict resolution; and
(b) have its scope of authority, terms of reference, reporting structures and methods of work approved by the board.

363. The principal task of the Board or CCR committee is to find a lasting and rational solution that satisfies the interests of the company and the needs and interests of the disputants.

• According to the NATIONAL CODE ON CORPORATE GOVERNANCE ZIMBABWE